FAQ

Order Related Questions

Q: How do I cancel an order?
A: You can cancel an order before it is shipped.  kindly email us at service@hometu.com before your order is shipped,. Once the order is shipped, cancellation is not possible.

Q: Can I modify order information?

A: Once the order information (such as shipping address, quantity of items, etc.) is confirmed, it cannot be modified. If necessary, please contact our customer service team for assistance.

Payment Related Questions

Q: What payment methods are available?

A: We accept  PayPal,  For details, please refer to the payment page on our website.

Q: When will I receive an order confirmation after payment?

A: After successful payment, an order confirmation email will be automatically sent to the email address provided by you. Please check your inbox.

Shipping Related Questions:

Q: How can I track the shipping status of my order?

A: Once your order has been shipped, you will receive a shipping confirmation email containing details about the carrier and the expected delivery date.

Q: How can I modify the shipping address?

A: If the order has not been shipped yet, please contact our customer service team for assistance.Once the order is shipped, Modifications is not allowed.

Q:What can I do if my order is damaged upon arrival?

If your order arrives with any damages, please notify us within 48 hours of delivery by sending an email to service@hometu.com Kindly include photos of the damage, including images of the packaging, as this will assist us in promptly addressing the issue.

Return and Exchange Related Questions:

Q: How do I initiate a return or exchange?

A: please email us at service@hometu.com. Our customer service team will contact you promptly to provide return or exchange instructions.

Q: When will I receive a refund after returning an item?

A: Typically, refunds for returned items will be processed within 1-3 business days upon receipt of the package. Once your refund request is approved, funds will be returned to your credit card or original payment method within 7-14 business days.

Other Questions

Q: How can I contact customer service?

A: You can reach our customer service team by emailing our customer service email address service@hometu.com. Our staff will respond promptly and provide assistance.

If you have any other questions or concerns, please feel free to contact our customer service team. We are committed to serving you and ensuring a smooth and pleasant shopping experience.