Solid Wood Coffee Table with Minimalist Design, Living Room Tea Table with Drawer Storage

We currently only support PayPal as the payment method.

Visit our website and browse the products you're interested in.Once you've found the products you wish to purchase, add them to your cart. Click the "Checkout" button on the cart page to begin the checkout process.

Log In or Register:

If you already have an account, log in. If you're a new user, register for a new account.

Select Payment Method:

On the checkout page, choose "PayPal" as your payment method.

Confirm Order:

Review your order total and purchase details, then click "Confirm Order" once everything looks correct.

Proceed to PayPal:

You'll be automatically redirected to PayPal's secure payment page.

Log In and Confirm Payment:

Log in to your PayPal account on the PayPal page and confirm the payment for the total order amount.

Payment Completed:

After successful payment, you'll receive a payment confirmation email from PayPal.

Complete Order:

Return to our website, where you'll see that your order has been successfully submitted, and you'll receive an order confirmation email.

Await Shipment:

We'll process your order promptly and ship the products to the address provided.

Receive Products:

Wait for your products to arrive and inspect them for completeness and condition upon receipt.

If you encounter any issues or have any questions during the payment process, please feel free to contact our customer service team, and we'll be happy to assist you. Thank you for choosing PayPal as your payment method. Happy shopping!

Thank you for your interest and support in our products! To provide you with a clear and comprehensive understanding of our shipping policy, we have prepared the following detailed terms. Our goal is to ensure a delightful and worry-free shopping experience for you.

Order processing time : To meet your varying delivery needs, Orders will undergo verification, quality checks, and packaging within 1-3 business days after placement. 

Shipping Time 

Delivery time = order processing time + shipping time

Note: We rely on local UPS, USPS, FedEx, or DHL couriers for shipping.

Shipping Limitations::In order to better serve you, please note that our delivery service is currently available only within the continental United States. Deliveries to other overseas regions are not supported. Additionally, we regret to inform you that we are unable to ship to the following address: 

• P.O. Boxes
• APO Addresses
• Hawaii / Alaska
• Puerto Rico
• Military District
• Virgin Islands
• Guam

Customs Duties and Related Fees: Our website does not charge any taxes.To ensure transparency and fairness, any potential customs duties and related fees will be the responsibility of the customer.If a customer refuses to accept the package due to import taxes or duties and it is returned to us, the customer will be responsible for all return shipping costs, customs fees, and associated charges.

We understand that estimated shipping times are provided for reference and actual delivery times may be affected by factors such as weather and customs inspections. Rest assured, we will promptly handle any special circumstances and maintain timely communication with you.

For any questions or special requests, please do not hesitate to contact our dedicated customer service team. We are committed to providing you with the highest quality products and service.

Thank you for entrusting us with your business. We look forward to serving you with excellence in our products and services!

Email:  service@hometu.com

Tell: (213) 791-3370

Working time: Mon-Fri 9 am-6 pm CST

We are committed to ensuring a hassle-free return experience for our customers. 

Cancellation: Orders can be cancelled before they are shipped. If you cancel your order before shipment, you will receive a full refund without any processing fees. Once the order has been shipped, it cannot be cancelled.

Return and Refund: You may request a return within 30 days of delivery if the product is in its original, unused condition and includes the original packaging. Please contact our customer service team to initiate a return request. Provide valid proof of purchase, receipts, and order numbers for prompt processing. Our team will respond to your request within 3 business days via email to inform you of the status of your return and refund request. If your request is approved, we will provide you with the return address.

IMPORTANT REMINDERS:

• Kindly inform us before returning any items; unauthorized returns will not be accepted.
• Unless approved by our customer service representative, the address on the package is not a designated return address.
• We do not provide Freight Collect (FTC) services for returned packages.

Eligible Items for Return or Exchange:

• Unused Products: Items in their original, unused condition.
• Defective Items: Products with manufacturing defects or functional issues.
• Incorrect Items Received: Items received that differ from the ones ordered.
• Items Damaged During Transit: Products damaged during shipping or delivery.
• Missing Items: Parcels that are lost or arrive with missing items during transit.

Non-Acceptable Return or Exchange Scenarios:

• Requests made more than 30 days after receipt of the goods.
• Inability to provide legitimate proof of purchase or receipts, or falsification or alteration of documents.
• Quality issues arising from incorrect installation, improper use, or failure to follow instructions.

Please Note: Refunds for returned items will be processed within 1-3 business days upon receipt of the package. Once your refund request is approved, we will promptly initiate the refund process. Funds will be returned to your credit card or original payment method within 7-14 business days.We do not charge consumers any return fees or restocking fees. Customers are responsible for covering the shipping costs for returns or exchanges initiated due to personal reasons.

If you have any questions or concerns regarding our cancellation or return policy, please do not hesitate to contact our customer service team for assistance. 

Thank you for choosing hometu. We appreciate your cooperation and understanding.

Email:  service@hometu.com

Tell: (213) 791-3370

Working time: Mon-Fri 9 am-6 pm CST

Order Related Questions

Q: How do I cancel an order?
A: You can cancel an order before it is shipped.  kindly email us at service@hometu.com before your order is shipped,. Once the order is shipped, cancellation is not possible.

Q: Can I modify order information?

A: Once the order information (such as shipping address, quantity of items, etc.) is confirmed, it cannot be modified. If necessary, please contact our customer service team for assistance.

Payment Related Questions

Q: What payment methods are available?

A: We accept  PayPal,  For details, please refer to the payment page on our website.

Q: When will I receive an order confirmation after payment?

A: After successful payment, an order confirmation email will be automatically sent to the email address provided by you. Please check your inbox.

Shipping Related Questions:

Q: How can I track the shipping status of my order?

A: Once your order has been shipped, you will receive a shipping confirmation email containing details about the carrier and the expected delivery date.

Q: How can I modify the shipping address?

A: If the order has not been shipped yet, please contact our customer service team for assistance.Once the order is shipped, Modifications is not allowed.

Q:What can I do if my order is damaged upon arrival?

If your order arrives with any damages, please notify us within 48 hours of delivery by sending an email to service@hometu.com Kindly include photos of the damage, including images of the packaging, as this will assist us in promptly addressing the issue.

Return and Exchange Related Questions:

Q: How do I initiate a return or exchange?

A: please email us at service@hometu.com. Our customer service team will contact you promptly to provide return or exchange instructions.

Q: When will I receive a refund after returning an item?

A: Typically, refunds for returned items will be processed within 1-3 business days upon receipt of the package. Once your refund request is approved, funds will be returned to your credit card or original payment method within 7-14 business days.

Other Questions

Q: How can I contact customer service?

A: You can reach our customer service team by emailing our customer service email address service@hometu.com. Our staff will respond promptly and provide assistance.

If you have any other questions or concerns, please feel free to contact our customer service team. We are committed to serving you and ensuring a smooth and pleasant shopping experience.