We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.
- Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.
- Package your items carefully and send them out through your local post office to ensure they can arrive safely.
- We will process the return or exchange as soon as we receive your package.
- Once your refund is issued, you will receive a confirmation email. Hometu cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Hometu. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.